Privacy Policy

Last updated: May 14, 2026

FortemFi, Inc. ("FortemFI," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and financial wellness platform (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Services.

Information you provide:

  • Account registration details (name, work email address, agency name, job title)
  • Phone number when requesting a mobile app download link
  • Financial and retirement information you enter into the platform (income, pension plan details, savings goals)
  • Communications you send to us, including support requests and feedback

Information collected automatically:

  • Device identifiers, IP address, browser type, and operating system
  • Usage data including pages viewed, features accessed, and time spent
  • Cookies and similar tracking technologies (see Section 6 below)

Information from third parties:

  • Human resources information system (HRIS) and payroll data imported by your agency administrator
  • Credit monitoring data from our third-party credit bureau partners (Agency plan and above)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services
  • Personalize your financial wellness experience and generate AI-powered recommendations
  • Send you the mobile app download link you requested
  • Process transactions and send related notices
  • Respond to comments, questions, and support requests
  • Send agency benchmark reports, financial wellness tips, and product updates (you may opt out at any time)
  • Monitor and analyze usage trends to improve platform functionality
  • Detect, investigate, and prevent fraudulent transactions and other illegal activity
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With your agency: If your employer has subscribed to an Agency or Agency Pro plan, certain aggregated and anonymized workforce financial health data may be shared with authorized agency administrators. Individual financial details are never shared with your employer without your explicit consent.
  • Service providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting, analytics, payment processing, and customer support. These vendors are contractually obligated to protect your information.
  • Legal requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity subject to the same privacy protections.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services.

You may request deletion of your account and associated data at any time by contacting us at privacy@fortemfi.com. We will retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, some features of our Services may not function properly without cookies.

We use the following types of cookies:

  • Essential cookies: Required for the Services to function and cannot be disabled.
  • Analytics cookies: Help us understand how users interact with our Services.
  • Preference cookies: Allow us to remember your settings and personalize your experience.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain exceptions.
  • Portability: Request a machine-readable copy of your data to transfer to another service.
  • Opt-out: Unsubscribe from marketing communications at any time via the link in any email.

To exercise any of these rights, please contact us at privacy@fortemfi.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@fortemfi.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically. Your continued use of the Services after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

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